Acceptable Use Policy
Effective date: April 8, 2026
1. Purpose and Scope
This Acceptable Use Policy ("Policy") establishes guidelines for acceptable and unacceptable use of the Caliplaces platform, website, mobile applications, and all associated services (collectively, "Platform"). This Policy applies to all users, including individuals booking services, trainers and coaches offering services, and all others accessing or using Caliplaces.
The purpose of this Policy is to maintain a safe, respectful, and trustworthy marketplace where users can discover, book, and provide services with confidence.
2. Acceptable Use
You agree to use Caliplaces in a lawful, respectful, and ethical manner. Acceptable use includes:
- Booking or offering legitimate, legal services
- Providing accurate, truthful information about yourself and services
- Treating other users with respect and professionalism
- Communicating honestly about availability, pricing, and service details
- Honoring bookings and cancellations in accordance with stated policies
- Providing genuine reviews and ratings based on actual experience with services
- Respecting the intellectual property and privacy of other users
- Following all applicable laws and regulations
3. Prohibited Activities
The following activities are strictly prohibited on Caliplaces:
Illegal Activities
You may not use Caliplaces to facilitate, promote, or engage in any illegal activity, including but not limited to: drug trafficking, prostitution, human trafficking, weapons trafficking, fraud, theft, or any other crime.
Harassment, Abuse, and Threats
Harassment, bullying, intimidation, threats of violence, or abusive language directed at any user is prohibited. This includes:
- Personal attacks or insults
- Threats of harm or violence
- Coordinated harassment campaigns
- Unwanted contact after a user has declined further communication
- Sexual harassment or unwanted sexual advances
Fake Reviews and Ratings
You may not:
- Write false or fabricated reviews
- Rate services you have not actually used
- Post reviews on behalf of other users
- Manipulate ratings or reviews through paid schemes
- Request or pay users for positive reviews
- Write reviews while having a conflict of interest
Spam and Commercial Solicitation
You may not:
- Send unsolicited commercial messages or spam
- Advertise services or products unrelated to Caliplaces through messages
- Engage in multi-level marketing or pyramid schemes
- Send bulk emails or contact attempts to multiple users
- Use automated tools to collect email addresses for spam
Impersonation
You may not:
- Pretend to be another person or entity
- Misrepresent your identity, credentials, or qualifications
- Use another person's name, photo, or likeness without permission
- Create fake accounts to deceive other users
- Claim professional certifications you do not have
Data Scraping and Crawling
You may not:
- Use automated tools to extract or harvest user data
- Scrape content, listings, or pricing information
- Download user contact information for use outside Caliplaces
- Crawl, index, or monitor the Platform without permission
- Collect email addresses, phone numbers, or personal information
Circumventing Security Measures
You may not:
- Attempt to gain unauthorized access to Caliplaces systems
- Bypass security features, firewalls, or access controls
- Exploit vulnerabilities or bugs in the Platform
- Test security systems without permission
- Distribute malware, viruses, or malicious code
Harmful or Offensive Content
You may not post or share:
- Hate speech or content promoting discrimination
- Graphic violence or gore
- Sexual or erotic content (except as legally permitted in-context)
- Content sexualizing or exploiting minors
- Self-harm or suicide promotion material
- Disinformation or deliberately false information
Intellectual Property Infringement
You may not:
- Infringe copyrights, trademarks, patents, or trade secrets
- Use content without proper attribution or permission
- Claim ownership of another person's work
- Circumvent copyright protection measures
Fraudulent Bookings
You may not:
- Book services with no intention of using them
- Use fraudulent payment methods
- Initiate chargebacks for legitimate services received
- Manipulate the booking or payment system
- Create fake bookings to artificially boost ratings
Off-Platform Payments
To protect all users and ensure platform integrity, you may not:
- Request or accept payments outside Caliplaces
- Ask users to transfer payment methods to avoid Caliplaces fees
- Provide bank details, cryptocurrency addresses, or payment apps
- Circumvent Caliplaces dispute resolution by going off-platform
- Share contact information to move transactions off-platform
All payments must be processed through Caliplaces to maintain user protection and platform integrity.
4. User Content Standards
All content you create or upload to Caliplaces (profiles, listings, reviews, messages, images) must meet the following standards:
- Accurate and Truthful: All information must be honest and not misleading
- Legally Compliant: Content must not violate any laws or regulations
- Original or Properly Licensed: You must own or have permission to use all content
- Respectful: Content must not attack, demean, or discriminate against individuals or groups
- Not Misleading: Images must accurately represent you or your services
- Safe: Content must not promote harm or endanger others
5. Reporting Violations
If you encounter a violation of this Policy, please report it immediately:
How to Report:
Email: legal@caliplaces.com
Subject: "Acceptable Use Violation Report"
Include: Specific details about the violation, user involved, date/time, and any evidence
You may also use the "Report" button on user profiles or content listings. Caliplaces takes all reports seriously and will investigate promptly.
6. Enforcement and Consequences
If you violate this Policy, Caliplaces may take action to enforce compliance. Consequences depend on the severity and frequency of violations:
Level 1: Warning
For minor or first violations, we may issue a written warning explaining the violation and requiring compliance.
Level 2: Temporary Suspension
For repeated violations or serious misconduct, your account may be suspended for a period of time (7 days to 90 days), during which you cannot book or offer services.
Level 3: Permanent Termination
For severe violations (fraud, harassment, illegal activity, or repeated high-level violations), your account will be permanently terminated and you will be banned from using Caliplaces.
In urgent cases involving imminent harm, illegal activity, or serious safety concerns, we may take immediate action without prior warning.
7. Appeals Process
If your account has been suspended or terminated, you have the right to appeal the decision:
Submit Appeal
Contact support@caliplaces.com within 30 days of the enforcement action, explaining why you believe the action was incorrect.
Independent Review
Your appeal will be reviewed by a different member of our team who was not involved in the original decision.
Decision
We will issue a decision within 14 days, including our reasoning. We may uphold, modify, or reverse the original action.
For severe violations involving illegal activity or imminent harm, the appeal right may be limited or not available.
8. Changes to This Policy
Caliplaces may update this Policy at any time. We will notify users of material changes via email or by posting a notice on our website. Your continued use of Caliplaces after changes become effective constitutes your acceptance of the updated Policy.
9. Contact Information
For questions about this Acceptable Use Policy or to report violations:
Email: legal@caliplaces.com
Support: support@caliplaces.com
Address: Caliplaces s.r.o., Uralská 689/7, Bubeneč (Praha 6), 160 00 Praha
We are committed to maintaining a safe and respectful community. Thank you for helping us keep Caliplaces a positive platform for all users.